Terms of service

These terms govern use of wardbristle.com and consumer purchases from Ward's janitorial & clean up LLC, trading as Ward & Bristle.

Please read these terms together with the relevant product description, checkout information, Shipping Policy, Return and Refund Policy and Privacy Policy. Nothing in these terms limits mandatory consumer rights.

Seller Information

Legal seller: Ward's janitorial & clean up LLC.
Trading name: Ward & Bristle.
Jurisdiction: California, United States.
California entity number: 202464110605.
Company and business address: 859 Dixie Dr, Porterville, CA 93257, United States.

Orders are dispatched from the UK. The US company address is not a dispatch warehouse or product-return address.

Products and Descriptions

We sell manual cleaning tools, fabric and footwear care accessories, and household dusting tools. Check the individual listing for the product's features, dimensions and included items.

Screen colours may vary. This does not remove our obligation to supply goods that match their description. Styling props are not included unless expressly listed.

Use products for their intended purpose and follow supplied care instructions. Do not assume antimicrobial, protective or specialist performance unless supported by the product information.

Orders and Acceptance

Check your items, quantities, delivery address and contact information before submitting an order. You must be legally able to enter into the purchase contract.

An order acknowledgement confirms receipt of your request. We accept the order when we send dispatch confirmation, unless we expressly accept it earlier. Payment may be taken before acceptance without removing your cancellation or refund rights.

If stock is unavailable, payment cannot be authorised or a material listing error prevents fulfilment, we will contact you. We will not substitute a different product or charge a higher price without your agreement.

If we cannot fulfil an order, we cancel the affected items and initiate a refund within 3 working days.

Prices and Payment

Store prices and payments are in pounds sterling (GBP). The amount payable and applicable tax treatment are displayed before you confirm payment.

Standard delivery is free, with no minimum spend. Orders are dispatched from the UK, and customers are not charged import duties or import-clearance fees for this service.

You may use the payment methods actually enabled and displayed at checkout. Availability can depend on your device, payment provider and transaction eligibility. Payments are subject to authorisation and security checks.

Changes in prices apply to future purchases. We do not increase an agreed order price without your consent.

Delivery

Our delivery service covers England, Northern Ireland, Scotland, Wales and United Kingdom Armed Forces addresses.

Order processing normally takes 1–3 working days. Estimated transit after dispatch is 3–5 working days, giving an estimated total of 4–8 working days.

The daily cut-off is 16:00 London time, following GMT or BST as applicable. For fulfilment, working days are Monday to Friday, excluding UK public holidays.

Delivery times are estimates unless a specific date is expressly agreed. We will communicate material delays and explain available options. Statutory delivery and cancellation rights remain unaffected.

Subject to applicable law, goods remain our responsibility until you, or a person you nominate to receive them, take physical possession. Contact us about delayed, missing or damaged parcels; you do not have to resolve the problem with the carrier yourself.

Cancellation, Returns and Exchanges

You may cancel before dispatch without a cancellation fee.

You may request a return within 30 calendar days after receipt. We pay return shipping for both change-of-mind and quality-related returns, accept exchanges subject to availability, and pay standard replacement delivery.

We charge no restocking or return-handling fee and exclude no product categories from our return policy. Contact us to obtain the designated UK return address and shipping arrangements.

We initiate refunds within 3 working days after receiving the returned goods or valid evidence that they have been sent back, whichever occurs first. If no return is required, we initiate the refund within 3 working days after confirming the refund arrangement. Bank posting times are additional.

Qualifying UK distance purchases ordinarily include a statutory right to notify cancellation within 14 days after delivery, followed by a further 14 days to return goods. Our voluntary policy does not restrict this right or remedies for faulty, misdescribed or unfit-for-purpose goods.

See our Return and Refund Policy for the full process.

Website Use

Do not misuse the website, introduce harmful code, attempt unauthorised access, submit fraudulent orders or infringe another person's rights.

Where customer accounts are available, keep your access details confidential and contact us if you suspect unauthorised use.

Intellectual Property and External Services

Website content and original materials are protected by applicable intellectual property rights. Third-party names and marks remain the property of their respective owners.

External services may have their own terms and privacy notices. Those terms do not replace our responsibilities as the seller.

Liability and Events Outside Our Control

We remain responsible for losses for which we are liable under applicable law. Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

If an event outside our reasonable control delays fulfilment, we will explain the issue and take reasonable steps to reduce its effects. Such an event does not permit us to retain payment for goods we cannot supply or override your statutory rights.

Complaints and Consumer Protections

Contact us with your order number, a description of the issue and your preferred resolution. We will work with you to resolve the matter.

Our US incorporation does not remove mandatory protections applicable to UK consumers. Nothing requires you to waive legal protections or access to courts available under applicable law.

Changes to these terms apply to future purchases and do not retrospectively reduce your rights under an existing contract.

Contact

Ward & Bristle, operated by Ward's janitorial & clean up LLC
859 Dixie Dr, Porterville, CA 93257, United States.
Email: support@wardbristle.com
Telephone: +44 7752 755176
Customer service: Monday–Friday, 09:00–16:00 London time, excluding UK public holidays.
We reply to enquiries within 48 hours.