Shipping policy

This policy explains delivery arrangements for purchases from wardbristle.com, operated by Ward's janitorial & clean up LLC, trading as Ward & Bristle.

Delivery Areas

We deliver to all five of the following delivery regions:

England.
Northern Ireland.
Scotland.
Wales.
United Kingdom Armed Forces addresses, including relevant BFPO addresses.

Please enter the complete delivery address and postcode. For an Armed Forces address, include the required BFPO information. Contact us before ordering if you need help entering the address correctly.

UK Dispatch

Orders are dispatched from the United Kingdom.

Ward's janitorial & clean up LLC is a US company. Its company and business address in California is not the dispatch location or a customer collection point.

Free Delivery

Standard delivery costs £0.00. There is no minimum order value.

We do not add standard delivery or handling charges at checkout for the delivery service described in this policy.

Customers are not charged import duties or import-clearance fees. This is a UK-dispatched service, not an overseas-dispatched order requiring the customer to pay import fees.

Order Processing

Processing normally takes 1–3 working days after payment confirmation and any necessary order checks. This includes preparation and packing before dispatch.

Our daily cut-off is 16:00 London time, using GMT or BST as applicable. Orders received after the cut-off, at weekends or on UK public holidays enter processing on the next working day.

The cut-off does not guarantee same-day dispatch.

Transit and Estimated Arrival

Estimated transit after dispatch is 3–5 working days. Including processing, the estimated total is 4–8 working days.

For processing and delivery estimates, working days are Monday to Friday, excluding UK public holidays.

These are estimates, not guaranteed arrival dates. Delivery to Armed Forces addresses can depend on additional military postal handling. We will communicate known material delays and explain your options.

If a different delivery period is required, we will seek your agreement rather than treating an estimate as permission for an indefinite delay. Your statutory delivery and cancellation rights remain unaffected.

Tracking

We provide tracking information after dispatch. The dispatch confirmation identifies the relevant carrier or tracking service.

Tracking may not update immediately after a shipping label is created. For Armed Forces deliveries, tracking visibility can depend on the military postal network.

Delayed, Missing or Damaged Deliveries

Email support@wardbristle.com or call +44 7752 755176 with your order number and a description of the issue.

We will investigate with the delivery provider and arrange an appropriate remedy, including replacement or refund where applicable. You do not need to resolve the matter with the carrier yourself before asking us for help.

Subject to applicable law, goods remain our responsibility until you, or a person you nominate to receive them, take physical possession. A delivery scan alone does not conclusively resolve a genuine non-delivery claim.

Address Changes and Cancellation

Check delivery details before paying. Contact us immediately if an address needs correcting or you wish to cancel.

Cancellation can be arranged before dispatch. Address changes depend on whether the order can still be amended. If the goods are already in transit, we will explain available options.

We will not impose a new redelivery charge without explaining it and obtaining your agreement. You will not be charged for a delivery problem that is our responsibility.

Returns

You may request a return within 30 calendar days after receiving the goods. We pay return shipping for change-of-mind and quality-related returns.

See our Return and Refund Policy for the full process.

Contact

Ward & Bristle
Operated by Ward's janitorial & clean up LLC
Company and business address: 859 Dixie Dr, Porterville, CA 93257, United States.
Email: support@wardbristle.com
Telephone: +44 7752 755176
Customer service: Monday–Friday, 09:00–16:00 London time, excluding UK public holidays.
We reply to enquiries within 48 hours.