Legal notice

Ward & Bristle is the trading name used by Ward's janitorial & clean up LLC on wardbristle.com. Ward's janitorial & clean up LLC is the legal seller responsible for purchases made through this store.

Website Operator

Legal business name: Ward's janitorial & clean up LLC
Trading name: Ward & Bristle
Legal form: Limited Liability Company.
Jurisdiction of organisation: California, United States.
California entity number: 202464110605.
Website: wardbristle.com

Company and Business Address

Ward's janitorial & clean up LLC
859 Dixie Dr
Porterville, CA 93257
United States

This address is used for company and business correspondence. It is not the designated UK dispatch location, customer collection point or product-return address.

Business Activities

We operate an online store selling manual cleaning tools, fabric and footwear care accessories, and household dusting tools.

The trading name Ward & Bristle does not identify a separate legal entity. Our ecommerce store is hosted on Shopify. Shopify provides the platform; Ward's janitorial & clean up LLC remains the seller.

Dispatch, Delivery and Returns

Orders are dispatched from the United Kingdom. Our delivery regions are England, Northern Ireland, Scotland, Wales and United Kingdom Armed Forces addresses.

Standard delivery is free without a minimum order value. Customers are not charged import duties or import-clearance fees for this UK-dispatched service.

Returns are sent to a designated UK address supplied by customer support. Contact support@wardbristle.com before posting goods. Do not send products to the US company address.

This return arrangement does not prevent you from notifying us of statutory cancellation using our published contact details.

Prices and Payment

Prices are displayed in pounds sterling (GBP). The full amount payable and applicable tax treatment are displayed before payment.

Payment methods are those actually enabled and displayed at checkout. Availability may depend on your device, payment provider and transaction eligibility.

We do not add standard delivery, handling, import-duty or import-clearance charges for the service described in our Shipping Policy.

Accuracy of Product Information

Product descriptions and images form part of the information supplied to customers. Goods must match their description.

Styling props are not included unless the product listing expressly includes them. Screen colour differences do not remove our responsibility for inaccurate or misleading descriptions.

If a material error affects an order, we will explain the issue and available options rather than changing the agreed transaction without your consent.

Intellectual Property

Original website content, design and materials are protected by applicable intellectual property rights. Third-party names, trademarks and protected materials remain the property of their respective owners.

The appearance of a third-party name or mark does not by itself imply endorsement or affiliation.

Consumer Rights and Related Policies

Purchases are governed by our Terms of Service, Shipping Policy and Return and Refund Policy, together with applicable law. Our Privacy Policy explains the handling of personal information.

Nothing in this notice excludes mandatory consumer protections, statutory cancellation rights, remedies for faulty or misdescribed goods, or liability that cannot lawfully be excluded.

Our US incorporation does not require UK consumers to waive applicable protections or access to courts available under applicable law.

Contact

Email: support@wardbristle.com
Telephone: +44 7752 755176
Customer service: Monday–Friday, 09:00–16:00 London time, excluding UK public holidays.
We reply to enquiries within 48 hours.