FAQ

Where do you deliver?

We dispatch from the United Kingdom and deliver to England, Scotland, Wales, Northern Ireland and United Kingdom Armed Forces addresses (BFPO).

Please provide a complete delivery address, including the correct postcode or BFPO details. If you are unsure about an address, contact us before placing your order.

Is delivery free?

Yes. Delivery is free on all orders, with no minimum spend. We do not charge customers import duties or customs clearance fees for these UK-dispatched orders.

When will my order arrive?

• Order processing: 1–3 working days.
• Transit after dispatch: normally 3–5 working days.
• Estimated total: approximately 4–8 working days.
• Daily order cut-off: 16:00 London time, following GMT or BST as applicable.

Working days are Monday–Friday, excluding UK public holidays. Orders received after the cut-off begin processing on the next working day. Delivery estimates are not guaranteed dates.

Can I track my order?

Yes. We provide tracking information after dispatch. Tracking updates may take time to appear after the carrier receives the parcel.

If your parcel is overdue, tracking stops updating, or tracking shows delivery but you cannot find it, email us with your order number. We will investigate with the carrier and arrange an appropriate resolution.

Can I change or cancel my order?

You can cancel before dispatch. Contact us as soon as possible with your order number.

For address or item changes, contact us before dispatch and we will confirm whether the change can be made. Once dispatched, we may be unable to change the parcel; our returns arrangements and your statutory rights still apply.

How do I return an item?

You can request a return within 30 days of receiving your order. Contact us with your order number and the items you wish to return. We will provide the UK return address and instructions.

We pay return delivery costs for both faulty and non-faulty items. We do not charge restocking or return handling fees, and no product category is excluded from our returns policy.

Please package items securely and retain your proof of posting. Do not send returns to our US registered or business address.

Our 30-day returns policy does not limit your statutory rights. Where the statutory cancellation right applies, you may notify us within 14 days of delivery and then have a further 14 days to return the goods. Prior approval is not required to exercise that right.

Do you offer exchanges?

Yes. Contact us to arrange an exchange. We pay the return delivery cost and the cost of sending the replacement item.

Replacement availability will be confirmed when you contact us. If the requested replacement is unavailable, we will discuss an alternative or a refund with you.

When will I receive my refund?

For eligible returns, we initiate the refund within 3 working days of receiving the returned goods or valid evidence that you have sent them back, whichever is earlier.

If no return is required, we initiate the refund within 3 working days of confirming that resolution. Refunds are sent to the original payment method. Your bank or payment provider may require additional time to show the funds.

What if my item is damaged, faulty or incorrect?

Contact us with your order number and a description of the problem. Photos can help us assess damage or incorrect items, but your statutory rights do not depend on providing photographs.

We will arrange an appropriate remedy, such as a replacement or refund, and cover applicable return delivery costs. Your rights concerning faulty or misdescribed goods remain unaffected.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Review the currency, item prices and final order amount before completing payment.

We do not list a payment method as available unless it is actually offered at checkout.

How do I choose and care for a tool?

Check the product description, dimensions and intended use before ordering. Follow the care instructions for the item you are cleaning, particularly delicate fabrics, knitwear, suede and finished surfaces.

Test gently on a hidden area first. Avoid excessive pressure and stop using the tool if you notice marking, colour transfer or damage. Clean the tool as directed and allow it to dry before storing.