Contact information
Contact Ward & Bristle for help with products, orders, delivery, cancellations, returns, exchanges, refunds or privacy.
Customer Support
Email: support@wardbristle.com
Telephone: +44 7752 755176
Website: wardbristle.com
Customer-service hours: Monday to Friday, 09:00–16:00 London time, excluding UK public holidays. London time follows GMT or BST as applicable.
Response time: We reply to enquiries within 48 hours. Messages can be sent by email at any time. Telephone and staffed customer service are available during the hours above; public holidays are not staffed.
For an existing order, include your order number and a short description of the issue. Do not send passwords, full payment-card details or identity documents through ordinary support messages.
Business Information
Trading name: Ward & Bristle
Legal seller and website operator: Ward's janitorial & clean up LLC
Legal form: Limited Liability Company.
Jurisdiction: California, United States.
California entity number: 202464110605.
Company and Business Address
Ward's janitorial & clean up LLC
859 Dixie Dr
Porterville, CA 93257
United States
This is our company and business correspondence address. It is not the UK dispatch warehouse, a product-return location or a customer collection point.
Delivery Enquiries
Orders are dispatched from the UK. Our delivery regions are England, Northern Ireland, Scotland, Wales and United Kingdom Armed Forces addresses.
Standard delivery is free, with no minimum spend. Processing normally takes 1–3 working days and transit normally takes 3–5 working days after dispatch.
Contact us with your order number if you need help with tracking or a delivery problem.
Returns and Exchanges
Email support@wardbristle.com to obtain the designated UK return address and shipping arrangements. Do not post products to our US company address.
We pay return shipping for both change-of-mind and quality-related returns, and standard replacement delivery for accepted exchanges, in accordance with our Return and Refund Policy.
Complaints
Send your order reference, a description of the issue and your preferred resolution by email, or call us during customer-service hours.
We will work with you to resolve the matter. Contacting us does not restrict your statutory rights or access to other available remedies.
Privacy Requests
Send privacy questions and personal-information requests to support@wardbristle.com. A subject line such as “Privacy Request” helps us route your message.
Formal privacy requests are handled within applicable statutory time limits. Our Privacy Policy explains your rights and how information is used.