Refund policy

This policy applies to purchases from wardbristle.com, operated by Ward's janitorial & clean up LLC, trading as Ward & Bristle.

30-Day Returns

You may request a return within 30 calendar days after receiving your order, including if you have changed your mind or received an item that is damaged, faulty, incorrect or not as described.

We accept returns and exchanges. No product categories are excluded from our return policy. Sale items have the same return rights as full-price items.

This voluntary policy is additional to your statutory consumer rights.

How to Request a Return

Email support@wardbristle.com or call +44 7752 755176. Include your order number, the item you wish to return and whether you would prefer a refund or exchange.

You do not need to give a reason for a change-of-mind cancellation. For faulty, damaged or incorrect goods, a description and photographs, where practical, can help us resolve the issue. Photographs are not an absolute condition of your statutory rights.

Please send goods back within 14 calendar days after notifying us. We will extend this period where our return instructions or shipping arrangements are delayed. Prior administrative approval is not required to exercise a statutory cancellation right.

UK Return Address and Free Return Shipping

Returns are sent to a designated address in the United Kingdom. Contact us to obtain the correct UK return address and shipping instructions before posting your parcel.

Our US company address is for business correspondence. It is not a product-return destination.

We pay return shipping for both change-of-mind returns and returns involving quality issues. We will provide a prepaid return arrangement or agree reimbursement of reasonable return postage before you send the goods. You will not be required to pay international return postage.

Keep your posting receipt or collection confirmation until the return is resolved.

Condition of Returned Goods

You may inspect goods as you would reasonably do in a shop. Please take reasonable care of them and return supplied parts and accessories.

Use the original packaging where reasonably possible. Missing original packaging alone does not remove your statutory rights.

Where legally permitted, we may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Any deduction will be explained and justified.

We charge no restocking fee or return-handling fee.

Refund Amount and Timing

We refund the amount paid for eligible returned items to the original payment method. If the entire order is cancelled, any refundable standard outward delivery payment is also included. Our standard delivery is free, and we do not deduct our original free-delivery costs from an eligible refund.

We initiate refunds within 3 working days after receiving the returned goods or valid evidence that they have been sent back, whichever occurs first.

If no return is required, we initiate the refund within 3 working days after confirming the refund arrangement. For an order cancelled before dispatch, we initiate a full refund within 3 working days after cancellation.

We send confirmation when a refund is issued. Your bank or payment provider may take additional time to display the credit. This is separate from our refund processing time.

For refund processing, working days are Monday to Friday, excluding UK public holidays. We do not delay statutory refunds beyond applicable legal deadlines.

Exchanges

Exchanges are accepted subject to availability. Contact us to arrange the return and confirm your replacement choice.

We pay the return shipping and standard delivery of the replacement. Any difference in product price will be explained and agreed before the exchange is completed.

If the requested replacement is unavailable, you may choose an available alternative or receive a refund.

Faulty, Damaged or Incorrect Items

Contact us as soon as reasonably possible if an item is faulty, damaged, incorrect or not as described. We will investigate and arrange an appropriate remedy, including repair, replacement or refund where required by law.

We cover return shipping for these issues. Your statutory rights concerning faulty or misdescribed goods may continue beyond our voluntary 30-day return window.

Cancellation Before Dispatch

You may cancel before dispatch without a cancellation fee. Contact us promptly with your order number.

If your order has already been dispatched, your applicable cancellation and return rights remain available.

Statutory Cancellation Rights

For qualifying online purchases, UK consumers ordinarily have 14 calendar days after delivery to notify us that they wish to cancel without giving a reason, followed by another 14 calendar days to return the goods.

For an order delivered in separate parts, the statutory cancellation period is calculated according to applicable law, generally from receipt of the last goods in that order.

You may notify us by email, telephone or post using a clear statement of your decision. Our 30-day return offer does not restrict statutory cancellation rights or remedies for faulty, misdescribed or unfit-for-purpose goods.

Optional Cancellation Form

To: Ward's janitorial & clean up LLC, trading as Ward & Bristle
Email: support@wardbristle.com
Postal contact: 859 Dixie Dr, Porterville, CA 93257, United States.

I give notice that I cancel my contract for the following goods:
Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:

The postal contact above is for correspondence, not for returning products.

Contact

Ward & Bristle
Operated by Ward's janitorial & clean up LLC
Business address: 859 Dixie Dr, Porterville, CA 93257, United States.
Email: support@wardbristle.com
Telephone: +44 7752 755176
Customer service: Monday–Friday, 09:00–16:00 London time, excluding UK public holidays.
We reply to enquiries within 48 hours. Messages can be sent at any time; staffed customer service is available during the hours above.